The same carer, not a rota of strangers
We match on personality and routine as much as on skills, and you meet your carer before care starts. Continuity is the whole point.
Personal, dependable home care
A small, family-run team in Altrincham. One carer matched to one family, and the truth about what we can do.
About us
We started True Care 247 because we had already done this at home, for someone we love — and we knew how rarely it is done properly.
CQC registered providerFamily run since day oneOne-hour minimum visitEnhanced DBS checked carersTrafford · Cheshire East · WarringtonFree home assessmentA person answers the phone
“We would rather turn work away than take on more than we can do properly.”
Daina and Bejoy, founders
26yearsDaina's nursing experience before True Care 247
1hrOur minimum visit — no fifteen-minute calls
Why families choose us
Care that works from the front door inwards
An hour is our minimum, never fifteen minutes
Enough time to do the task properly and still have a conversation. Rushed care is not care, and we would rather say no than pretend.
A plan you helped write, reviewed regularly
You and your family are in the room when the care plan is written, and we come back to it — not just when something goes wrong.
A person answers the phone
A small office in Altrincham, not a call centre. You will get to know the people who arrange your care by name.
Care services
Twelve services, each with its own job to do
Personal care
Discreet help with washing, dressing, continence and getting ready for the day, at the pace you set.
Suitable forSomeone managing well at home who needs a hand at the start or end of the day.
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Companionship and home help
A cup of tea and a proper conversation, the shopping, the washing, a lift to the appointment.
Suitable forSomeone living alone whose days have gone quiet, or a family too far away to pop in.
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Dementia care
Familiar faces, a steady routine, and carers trained to work with the person rather than correct them.
Suitable forSomeone living with dementia who is safest and happiest in their own surroundings.
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Live-in care
A carer moves in, so there is always someone there. Usually less disruptive, and often less costly, than a care home.
Suitable forSomeone who needs presence rather than visits, and who does not want to move.
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Night care
Sleeping nights for reassurance, or waking nights for hands-on support through until morning.
Suitable forFamilies who are exhausted, and anyone whose difficult hours are the small ones.
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Respite care
We take over for a week or a fortnight so the person doing the caring can stop for a while.
Suitable forA family carer who has not had a proper break, and needs one before they break.
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Hospital to home
The first few weeks after a discharge — the shopping in, the medication understood, the falls risk checked.
Suitable forSomeone coming home after an operation, a fall or a long admission.
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Palliative and end of life care
Comfort, dignity and calm at home, working alongside the district nurses and the hospice team.
Suitable forSomeone who has chosen to be at home, and the family who are with them.
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Complex care
PEG feeding, catheter and stoma care, epilepsy and moving-and-handling, delivered by carers trained for it.
Suitable forSomeone with clinical needs at home, often funded through continuing healthcare.
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Learning disability and autism support
Support that builds a life — college, work, friends, the bus route — not just a set of tasks.
Suitable forYounger adults and their families, including those in supported living.
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Holiday care
A carer travels with you, in the UK or abroad, so a holiday is still possible.
Suitable forAnyone who has stopped going away because the logistics felt impossible.
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Supported living
Your own tenancy with the right level of support alongside it, from a few hours to full-time.
Suitable forAdults moving towards independence, and the commissioners arranging it.
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Areas we cover
Across Trafford, Cheshire East and Warrington
We keep our carers close to the people they visit — short journeys mean visits start on time. If your town is not on the list, ring us anyway.
See all 23 areas
Trafford · Manchester · Stockport · Cheshire East · Warrington
How we work
Six steps, and you can stop at any of them
- 01
You get in touch
A phone call or a form. We listen, we tell you honestly whether we are the right fit, and there is nothing to sign.
- No obligation
- Honest answer
- 02
We visit and assess
Free, no obligation, in the home. We look at the needs, the risks, the stairs, the routine — and we meet the family.
- Free visit
- Risk assessment
- 03
We write the care plan together
You are in the room when it is written. Then you get it in writing, with a costed quotation. We do not publish prices because we do not know your needs yet.
- Written quotation
- You are in the room
- 04
We match the right carer
On personality and routine, not just availability. You meet them before care starts, and you can say no.
- Matched on personality
- Meet them first
- 05
Care starts
We check in during the first week, because the first week is when small things need fixing.
- First-week check-in
- Named coordinator
- 06
We review, and keep reviewing
Needs change. The plan changes with them, and you always know who to call when something is not right.
- Regular reviews
- Plan changes with you
The assessment visit is free, and there is nothing to sign.
We come to the house, we take an hour or so, and you get a written quotation afterwards. If we are not the right fit we will say so and point you somewhere better.
Testimonials
In their words, not ours
Mum had the same two carers for eighteen months. They knew how she took her tea and they knew when something was wrong before we did.
What struck me was that they told us what they could not do, as well as what they could. Nobody else had done that.
The assessment visit was an hour and a half and it did not feel like a sales call once.
Not live yet. These are placeholders at the right length and tone so the layout can be judged. Real reviews arrive through our review form and replace these the moment one is approved — nothing appears until the person has consented to publication and we have approved it. The section is also built to pull live Google reviews; that needs access to the Google Business Profile.
For social workers, commissioners and discharge teams
A referral answered in hours, not weeks
We take referrals from local authorities, ICBs, hospital discharge teams, case managers and solicitors. You get a named contact, a written response and a costed proposal on a timetable you can plan around.
- 2 working hoursWe acknowledge your referral
- 1 working dayA named coordinator responds
- 2 working daysA costed proposal, or an honest no
How much does home care cost?
We do not publish rates, because a price quoted before we have met you is a guess. After the free assessment you get a written quotation covering exactly what is included. There is no charge and no obligation up to that point.
What is the shortest visit you do?
One hour. Some agencies offer fifteen or thirty minutes; we do not, because it is not long enough to do the task properly and speak to the person as well.
Will it be the same carer every time?
That is what we build the rota around, and it is why we match carefully at the start. Holidays and sickness happen, and when they do we tell you in advance who is coming instead.
Can we meet the carer before care starts?
Yes, and we would encourage it. If the match is not right, say so and we will find someone else.
What happens outside office hours?
People already receiving care have an on-call number that reaches a real person. New enquiries reach voicemail and we call back the next working day. Anything urgent or medical should go to 999 or 111.
How quickly can care start?
Usually within a few days of the assessment, and faster for a hospital discharge. It depends on the match — we would rather take an extra day than send the wrong carer.
Are your carers DBS checked and trained?
Every carer has an enhanced DBS check, two references and a full induction before they work alone, plus ongoing training in the areas they support.
Do you work with the council or the NHS?
Yes. We take local authority and continuing healthcare funded packages as well as privately funded care, and we can tell you which route is worth exploring.
Get in touch
Start with a conversation
No script, no pressure, and nothing to sign. Tell us what is going on and we will tell you honestly whether we can help.
- Phone
- 0161 531 3233
- Office
- Office 3, 197-201 Manchester Road
Altrincham WA14 5NU - Hours
- Monday to Friday, 9am – 5pm
CQC registeredFamily runOne-hour minimum visitDBS checked carers