We checked this service was likely to be safe, effective, caring, responsive and well led during registration. It has not been inspected yet.
Personal care
Discreet help with washing, dressing, continence and getting ready for the day, at the pace you set.
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Care services
Complex care
PEG feeding, catheter and stoma care, epilepsy and moving-and-handling, delivered by carers trained for it.
Complex care means clinical tasks delegated to trained carers, in someone’s own home, usually over years rather than weeks. It is the part of this business we are most careful about, because getting it wrong is not a service complaint — it is a hospital admission.
Every complex package is trained on the individual, signed off by a clinician, competency-assessed, and reviewed. We do not send anyone to a task they have not been signed off for, and we will not take a package we cannot staff safely.
Who this suits
- Adults and children with long-term clinical needs living at home
- Families managing a package themselves who need trained, reliable staff
- Continuing healthcare and personal health budget packages
- Case managers arranging care after a serious injury
When it is not the right answer. We will not take a complex package we cannot staff with trained, competency-assessed carers from the start. If that means saying no, we say no rather than learning on someone.
What is included
What complex care covers
The care plan is written with you, so this is a starting point rather than a fixed list.
PEG and enteral feeding
Feeds, flushes, pump management and stoma site care, trained on the individual’s regime.
Catheter and stoma care
Routine care, bag changes and monitoring, with escalation routes agreed in advance.
Epilepsy support
Seizure recognition, recording, and rescue medication where trained and authorised.
Moving and handling
Hoists, slings, slide sheets and transfers, to a plan written with the occupational therapist.
Tracheostomy and suction
Where a clinician has trained and signed off the team, and never otherwise.
Continuing healthcare packages
We work with ICB-funded packages and personal health budgets, and we can talk you through both.
Who trains the carers?
A clinician trains and signs off on the specific individual’s needs. Generic training is not enough for delegated clinical tasks.
Do you take continuing healthcare packages?
Yes, and personal health budgets. See our professionals page for referral timescales.
Can you support children?
Yes, with the same rule — trained on the individual, signed off, and reviewed.
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Talk to us about complex care
The assessment visit is free and there is nothing to sign. If we are not the right fit we will say so and point you somewhere better.