For social workers, commissioners and discharge teams
Refer to us
Everything a social worker, commissioner, discharge team or case manager needs to place someone with us — what we take, how fast we answer, and how to send it over.
Our commitment
Timescales you can plan around
These are the real numbers, not aspirations. If we are going to miss one, we will ring you before we do.
- 012 working hoursWe acknowledge your referral
- 021 working dayA named coordinator responds
- 032 working daysA costed proposal, or an honest no
Out of hours
Outside those hours our on-call line covers people already receiving care. New enquiries reach voicemail and we call back the next working day. In an emergency, always call 999 or 111.
What we take
Referral routes we work with
We cover Trafford, Manchester, Stockport, Cheshire East, Warrington, and we take 12 service types across visiting, live-in and complex care.
Local authority packages
Adult social care packages across Trafford, Cheshire East, Warrington, Manchester and Stockport, including framework and spot purchase.
Continuing healthcare
ICB-funded CHC packages and personal health budgets, including complex and delegated clinical tasks with clinician sign-off.
Hospital discharge
D2A and discharge-to-assess referrals. Ring us while the discharge date is still being discussed, not on the day.
Case management
Post-injury and litigation packages, working to a case manager’s plan with the reporting that requires.
Direct payments
Families and individuals commissioning their own support with a direct payment or personal budget.
Supported living
Support hours attached to a tenancy, single or shared, working alongside housing providers.
What to expect
How we work with you
The things that make a provider easy or difficult to work with, written down so you can hold us to them.
A named coordinator
One person who knows the case, with a direct number. You will not be re-explaining it to whoever picks up.
An honest yes or no
If we cannot staff it safely we say so quickly, so you are not holding a placement open on a maybe.
Trained before we start
For delegated clinical tasks, a clinician trains and signs off each carer on the individual. We do not start and learn.
Reporting that is usable
Daily notes, MAR charts, incident and safeguarding reporting in a format that stands up at a review.
We flag deterioration
We escalate the same day rather than waiting for a review. Early flags are cheaper than admissions.
Realistic capacity answers
We tell you what we can genuinely staff this week, not what we hope to recruit next month.
Make a referral
Send it over and we will come back to you
Use the form, or ring the office if it is urgent or a discharge is imminent. Please do not send patient-identifiable detail by email — we will set up a secure route once we have acknowledged the referral.
- Referrals line
- 0161 531 3233
- Office hours
- Monday to Friday, 9am – 5pm
We checked this service was likely to be safe, effective, caring, responsive and well led during registration. It has not been inspected yet.We hold two credentials we have not published yet — Homecare Association membership and a local authority framework place — because we will not display either until we have the evidence in hand. Ask us and we will tell you exactly where both stand.