How we work
Six steps, and you can stop at any of them
Nothing is signed until you have seen a written care plan and a written price. Most people are surprised how little commitment there is at the start.
The process
From your first phone call to regular reviews
This is the whole thing. There is no stage we have left out and no fee hidden in any of them.
- 01
You get in touch
A phone call or a form. We listen, we tell you honestly whether we are the right fit, and there is nothing to sign.
- No obligation
- Honest answer
- 02
We visit and assess
Free, no obligation, in the home. We look at the needs, the risks, the stairs, the routine — and we meet the family.
- Free visit
- Risk assessment
- 03
We write the care plan together
You are in the room when it is written. Then you get it in writing, with a costed quotation. We do not publish prices because we do not know your needs yet.
- Written quotation
- You are in the room
- 04
We match the right carer
On personality and routine, not just availability. You meet them before care starts, and you can say no.
- Matched on personality
- Meet them first
- 05
Care starts
We check in during the first week, because the first week is when small things need fixing.
- First-week check-in
- Named coordinator
- 06
We review, and keep reviewing
Needs change. The plan changes with them, and you always know who to call when something is not right.
- Regular reviews
- Plan changes with you
The assessment
What actually happens at the free visit
This is the step people are most nervous about, so here is exactly what it involves.
It is free, and there is no obligation
No charge, nothing to sign, and no pressure at the end of it. If you decide not to go ahead, that is a perfectly normal outcome.
It happens in the home
Because that is where the care happens. We look at the stairs, the bathroom, the kitchen, the lighting and the routine — not just the person.
It takes about an hour
Sometimes longer. We would rather spend the time now than get the plan wrong and have to unpick it in week three.
Family are welcome
Bring whoever should be there. If someone cannot make it, we can do part of it on the phone with them.
We assess risk honestly
Moving and handling, falls, medication, skin, nutrition, and what happens in an emergency. Written down, and shared with you.
You get it in writing
A care plan and a costed quotation afterwards, so you can compare properly rather than from memory.
Cost
Why we do not publish a price list
Because a price quoted before we have met you is a guess, and guesses in this industry have a habit of going up once care has started.
After the free assessment you get a written quotation covering exactly what is included, how long each visit is, and what happens if needs change. You can take it away and compare it with anyone else’s. There is no charge up to that point and no obligation afterwards.
We can also talk you through funding — local authority support, NHS continuing healthcare, Attendance Allowance and direct payments. Plenty of families are entitled to help they have never been told about.
What the quotation covers
- The visit length and how many visits a week
- Exactly what the carer will and will not do
- Weekend, bank holiday and night rates where they apply
- Mileage or travel, if any applies to you
- What happens if needs change, and how notice works
For social workers, commissioners and discharge teams
A referral answered in hours, not weeks
We take referrals from local authorities, ICBs, hospital discharge teams, case managers and solicitors. You get a named contact, a written response and a costed proposal on a timetable you can plan around.
- 2 working hoursWe acknowledge your referral
- 1 working dayA named coordinator responds
- 2 working daysA costed proposal, or an honest no
How much does home care cost?
We do not publish rates, because a price quoted before we have met you is a guess. After the free assessment you get a written quotation covering exactly what is included. There is no charge and no obligation up to that point.
What is the shortest visit you do?
One hour. Some agencies offer fifteen or thirty minutes; we do not, because it is not long enough to do the task properly and speak to the person as well.
Will it be the same carer every time?
That is what we build the rota around, and it is why we match carefully at the start. Holidays and sickness happen, and when they do we tell you in advance who is coming instead.
Can we meet the carer before care starts?
Yes, and we would encourage it. If the match is not right, say so and we will find someone else.
What happens outside office hours?
People already receiving care have an on-call number that reaches a real person. New enquiries reach voicemail and we call back the next working day. Anything urgent or medical should go to 999 or 111.
How quickly can care start?
Usually within a few days of the assessment, and faster for a hospital discharge. It depends on the match — we would rather take an extra day than send the wrong carer.
Are your carers DBS checked and trained?
Every carer has an enhanced DBS check, two references and a full induction before they work alone, plus ongoing training in the areas they support.
Do you work with the council or the NHS?
Yes. We take local authority and continuing healthcare funded packages as well as privately funded care, and we can tell you which route is worth exploring.
Start with a conversation
No script, no pressure, and nothing to sign. Tell us what is going on and we will tell you honestly whether we can help.