We checked this service was likely to be safe, effective, caring, responsive and well led during registration. It has not been inspected yet.
Companionship and home help
A cup of tea and a proper conversation, the shopping, the washing, a lift to the appointment.
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Care services
Personal care
Help with washing, dressing and getting ready for the day — at the pace you set, from someone you know.
Personal care is the part people put off asking about. It is also the part that, done well, gives a day its shape: up, washed, dressed, breakfast, and out into the rest of it.
We do it the way you would want it done for your own mother. The same carer wherever we can, so you are not explaining yourself again each morning. Time to do it properly rather than a rush to the next call. And a plain conversation at the start about exactly what you want help with and what you would rather do yourself.
Who this suits
- Someone managing well at home who needs a hand at one or both ends of the day
- A family carer who cannot manage the physical side any more
- Someone home from hospital who needs help for a few weeks while they get their strength back
- Anyone who wants to stay at home and needs personal care to make that possible
When it is not the right answer. If someone needs help at unpredictable times through the day and night, visiting personal care will not be enough on its own — live-in or night care is the honest answer, and we will say so.
What is included
What personal care covers
The care plan is written with you, so this is a starting point rather than a fixed list.
Washing and bathing
A strip wash, a shower or a bath, with as much or as little help as you want, and the door closed.
Dressing and grooming
Clothes you chose, hair and shaving, and time to look like yourself before anyone else sees you.
Continence support
Discreet, unhurried, and without any fuss made about it. Our carers are trained in continence care and skin integrity.
Medication
Prompting, or administering from a blister pack, recorded on a MAR chart at every visit.
Moving safely
Support to transfer, stand and walk, including hoists and slide sheets where the assessment calls for them.
Breakfast and a start to the day
A proper cup of tea, something to eat, and the curtains open. Small things that are not small.
Will it be the same carer?
That is what we build the rota around. Holidays and sickness happen, and when they do we tell you in advance who is coming instead.
Can I ask for a male or female carer?
Yes, always, and we will not ask you to justify it.
What is the shortest visit?
One hour. Personal care done in fifteen minutes is not personal care.
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Talk to us about personal care
The assessment visit is free and there is nothing to sign. If we are not the right fit we will say so and point you somewhere better.